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	<title>Comments on: Abusive Customers: Customer Service Training : Researching Good Customer Service Skills</title>
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		<title>By: ARM187STRONG</title>
		<link>http://skillful.com/abusive-customers-customer-service-training-researching-good-customer-service-skills/3/comment-page-1/#comment-2</link>
		<dc:creator>ARM187STRONG</dc:creator>
		<pubDate>Wed, 09 Dec 2009 08:07:57 +0000</pubDate>
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		<description>i&#039;m going to star working at &quot;nco&quot; and this is helping me for the position that i applay thanks...!!</description>
		<content:encoded><![CDATA[<p>i&#8217;m going to star working at &#8220;nco&#8221; and this is helping me for the position that i applay thanks&#8230;!!</p>
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