Abusive Customers: Customer Service Training : Researching Good Customer Service Skills

Learn how to do research to help with customer service skills with expert retail sales management advice in this free online customer service video clip. Expert: Pamela Unruh Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has [...]

How Presentation Skills Training Can Help You Overcome the Fear of Presenting

A number of years ago there was a list taken from the book of lists that stated that Presentation skills and speaking to a large audience was the number 1 fear people had.
In fact 41% of people rated it as their biggest fear.
The strange thing about the list was that only 19% of people said [...]

Customer Service Skills Training

Customer service is the lifeblood of any business. In this struggling economy, customers expect more from every service provider demanding that every dollar they spend represents real value. Customers now ultimately require customer service personnel to go the extra mile every time to ensure continued loyalty. In the effort to avoid further sag in sales, [...]

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